Privacy Policy

1. Introduction

At RateMyLab, we take your privacy and the security of your data very seriously. Because we operate in the healthcare transparency space, we believe in radical transparency regarding how we handle your information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

2. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

• Information You Provide to Us: If you create an account, subscribe to our newsletter, or contact us, you may provide us with personal information such as your name, email address, and saved test preferences.
• Usage Data: We automatically collect data on how the Service is accessed and used. This may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information to improve your user experience.

3. How We Use Your Information

RateMyLab uses the collected data for various purposes:

• To provide and maintain our Service.
• To notify you about changes to our Service or pricing alerts you have requested.
• To provide customer support.
• To gather analysis or valuable information so that we can improve our Service.
• To monitor the usage of our Service and detect technical issues.

4. How We Share Your Information

We do not sell your personal data.

We only share your information in the following situations:

• Service Providers: We may employ third-party companies (e.g., hosting providers, analytics tools) to facilitate our Service. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• External Retailers (Anonymized): When you click a link to view a test on a partner's website (like HealthLabs or Request A Test), you leave our site. We may pass anonymized tracking parameters to these partners to verify that we referred you, but we do not send them your personal identity or account information.
• Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of RateMyLab, or protect the personal safety of users of the Service or the public.

5. Data Security

The security of your data is important to us. We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Health Data & HIPAA

RateMyLab is a price comparison engine, not a healthcare provider or a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). We do not collect, process, or store your actual medical records, blood sample data, or diagnostic results. Any purchases or lab results are handled entirely by the third-party lab networks and are subject to their specific privacy and HIPAA policies.

7. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access, update, or delete the information we have on you.
• The right of rectification (to correct inaccurate information).
• The right to object to our processing of your personal data.
• The right to withdraw consent at any time where RateMyLab relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the email provided below.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: